Last updated: August 2026

Delivery Coverage

• We currently ship within the UAE only, covering all 7 emirates.
• International shipping is planned for the future. When launched, international orders will be subject to applicable import duties and customs clearance, which are the responsibility of the buyer.

Delivery Time

• Ready-stock items: Ship within 1–3 business days from order confirmation.
• Custom orders: Up to 7 business days from order confirmation, depending on complexity and quantity.
• Ready-stock orders are usually delivered within 1–2 business days of dispatch.
• Delivery time estimates are not guaranteed and may vary based on courier availability and your location.

Courier Service

• We use local UAE courier services for delivery.

Shipping Costs

• Shipping costs are a flat rate within the UAE, shown at checkout based on your location.

Shipping Delays

If any delay occurs, we will notify you within 24 hours of becoming aware of it and provide an updated delivery estimate. Delays caused by courier services, printer maintenance, material shortages, or other circumstances beyond our control are communicated as soon as possible.

Delivery Cut-Off Times

Orders placed after 2:00 PM GST on business days (Sunday–Thursday) will be processed the next business day. Business hours are 9:00 AM – 6:00 PM GST, Sunday–Thursday.

Tracking

Tracking is not guaranteed. If tracking is available, we will provide it.

Lost-in-Transit

If a tracking number shows no delivery movement for more than 7 business days after dispatch, we will investigate with the courier and issue a replacement or full refund within 5 business days of confirmation. “Delivery movement” means any tracking scan showing the package is in transit or has been delivered.

• Partial delivery: If part of your order is lost in transit, we will investigate and issue a refund for the missing items or send replacements within 5 business days of confirmation.

Failed Delivery

If a delivery attempt fails due to customer unavailability, the courier will hold the package per their standard policy (typically 3–7 days). We will contact you to arrange redelivery. If the package is returned to us, a new shipping fee may apply for redelivery.

Heat Protection During Transit

During summer months (May–September), we implement heat-protection measures for PLA orders. PLA items are susceptible to warping at temperatures above 55°C. If your item arrives heat-damaged, please follow our Refund and Returns Policy — we accept responsibility for transit heat damage when proper evidence is provided.